Customer service is a continuous scaling problem for most SMBs. More customers means more questions — and 60–80% of those questions are repetitive. Hours, availability, returns, invoice status. Necessary work that delivers zero margin.
What the Content Agent handles
- Hours, location, parking, directions
- Product/property availability from your CRM/ERP
- Returns and warranty questions from your policy text
- Invoice status and shipment tracking
- Simple scheduling (viewings, appointments, callbacks)
What always goes to you
- Complaints or negative sentiment
- Questions where the agent has <70% confidence in the answer
- Negotiations on price or terms
- Anything requiring legal or financial commitment
Ready to put this to work for your business?
Book a 30-minute demo. No sales pitch — a live agent in action and concrete pricing.
